Privacy Policy
Last updated: March 28, 2026
Introduction
Ikhumbi-Tech Center ("Company," "we," "us," or "our") is committed to respecting the privacy rights of our customers, website visitors, and other users. This Privacy Policy explains our information practices and is developed in compliance with the Constitution of Zambia (Article 20 – Right to Privacy), the Electronic Communications and Transactions Act (ECTA) 2021, and the Computer Misuse and Cybercrimes Act.
Information We Collect
We may collect personal information from you in the following ways:
- Direct Collection: Information you voluntarily provide when contacting us, requesting quotes, or submitting forms — name, email, phone number, company details.
- Automatic Collection: Information collected when you visit our website, including IP address, browser type, pages visited, and time on site.
- Cookies: We may use cookies to enhance your browsing experience and track website analytics.
- Third-party Services: Information from integrated services used for email communication and analytics.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Send you marketing communications (with your consent)
- Process quote requests and project proposals
- Improve our website functionality and user experience
- Comply with applicable laws and regulations
- Protect against fraudulent or unauthorized activity
Data Security
We implement appropriate technical and organizational measures to protect your personal information, in compliance with the Computer Misuse and Cybercrimes Act. Our security practices include:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Access controls to limit data exposure
- Secure backup and recovery procedures
No method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to fulfill the purposes for which you provided it. We may share information with service providers who assist us in operating our website, subject to confidentiality agreements.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.
Third-party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites before providing personal information.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. You may request deletion of your personal information subject to certain legal obligations.
Your Rights
Under Zambian data protection principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Withdraw consent for marketing communications at any time
- Lodge a complaint regarding data handling practices
Legal Basis for Processing
Our processing of personal information is justified under the following legal bases in accordance with Zambian law:
- Contractual Necessity: Processing necessary to provide services requested by you
- Legal Obligation: Compliance with applicable Zambian laws and regulations
- Legitimate Interest: Improvement of our services and website functionality
- Consent: Express consent where required, particularly for marketing communications
Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting. Your continued use of our website following the posting of revised terms means that you accept and agree to the changes.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: